FREQUENTLY ASKED QUESTIONS
What is Sunu Band?
Sunu Band is a sonar smartband that improves navigation for the visually impaired. Sunu Band combines sonar or echolocation with gentle precise vibrations to inform the user about objects or obstacles within their environment. Sunu Band augments awareness of the user’s personal space, reduces accidents and ultimately improves confidence while providing a more fluid and enjoyable mobility.
Users of Sunu Band wear it in conjunction with the cane or guide dog to augment awareness and complement mobility by detecting obstacles to the body and head in a way that’s discreet and unobtrusive.
How does Sunu Band work?
The band emits a high-frequency sound wave that bounces off of objects that the user encounters, and the resulting vibratory pattern changes depending on how close or far away the object is to the user. Specifically, the user feels vibration pulses on the wrist that become more frequent as an object is close or less frequent as the object is farther away.
Are there any tutorials and guides?
Yes, we offer a series of online tutorials and guides that are available at http://tutorials.sunu.io .
Where can I download a digital version of the guides?
Does Sunu Band come with a mobile app?
Do I need the app to use the Sunu Band?
No, you can use Sunu Band without the app, as an electronic mobility aid. However, we recommend downloading the app in order to keep your device current and up-to-date with the latest firmware updates that we provide over the cloud. The app also allows you to access a variety of features.
Which are the main features of Sunu Band?
Sunu Band’s advanced features include:
- Double-tapping gestures, Sunu Band works with sensors that will detect your wrist ‘s position to pause the detection when needed.
- Complementary mobility aid, you will detect upper body obstacles from your knees to your head up to 15 feet ahead.
- Hand-free Gestures. Since users do not need to hold or carry it in their bag, full of devices. Once in the wrist is ready for use and includes smart gestures.
- Powered by a Mobile App. Use your smartphone to adjust the Sunu Band settings to the ones you prefer and update the Sunu Band firmware when needed.
- Simple interface. With just 2 buttons on one side and a sensitive touchpad learn Sunu Band functionality is easy and fast.
- Sonar sensor differentiators. Adjust sonar waves for indoor or outdoor, intensity of vibrations, edge detector and so much more
What can I do with the Sunu App?
App main features include:
- Firmware update
- Adjust vibration feedback intensity
- Customize the sonar range and detection area (indoor / outdoor)
- Includes a battery level indicator
- Turn ON/OFF Gestures Control
- Turn ON/OFF Voice Services
- Quick guide
- Personal Sunu Profile
- Send emails to our support team
Who is Sunu Band for?
Sunu Band is for anyone living with impaired sight from acute vision loss, eyes disease, low vision or totally blind. Sunu Band works for children above five years of age, teens, young adults and adults.
I am visually impaired, how will the Sunu Band impact my life?
Sunu Band technology will facilitate daily life. Our users report that it relieves anxiety, reduces 90% of accidents to the upper body and ultimately provides a more graceful and enjoyable mobility.
Can I use the Sunu Band with my white cane, guide dog or other travel aid?
Yes, the Sunu Band is a complementary aid to the white cane or guide dog. Sunu Band is designed to detect and inform the user about obstacles to the upper-body, i.e. above the waist, at chest and head-level. Sunu Band is typically used on the opposite hand that holds the cane or guide dog harness.
Does Sunu Band come in different sizes?
No, Sunu Band comes with a belt and buckle strap, however, it can be adjusted for a variety of wrist sizes. The strap is a standard 20mm watch band made out of a hypoallergenic and sweat resistant material.
Will Sunu Band fit my wrist?
Sunu Band fits the majority of our users, it’s built in a form of U so that your wrist feels the vibrations, nonetheless, if in doubt you can check out the measurements down below:
- Upper Side: 5 cm. (2 in)
- Lower Side: 6cm. (2.3 in)
- 10 cm. Long. (4 in)
- 2 cm. Wide. (0.8 in)
Is Sunu Band available in different colors?
Sunu Band is only available in black with a matte finish. The leading edges a teal and the strap is also black.
Is it water resistant?
Sunu Band is water resistant technology. We suggest that, like any electronic device, you minimize the exposure to water
How long does the battery last?
Sunu Band includes a rechargeable battery that charges up with a micro-USB to USB connector (cable included) and can be plugged into any USB charger. The battery life is:
- Up to three days of average usage or
- Five – Eight hours on constant use
- Seven days on Low Power Mode
What is the price of Sunu Band?
Sunu Band retails for $299. *All prices are in US dollars.
What is the discount policy?
Sunu might offer different promotions for a limited time, they’ll be applicable only during a certain amount of time. Please note that discounts are not cumulative.
Where do you ship to?
We ship in the USA and internationally.
Are there additional taxes or duties for international deliveries?
Please be informed that orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Sunu has no control over these charges, nor can Sunu predict what they may be.
How do I request an invoice?
After placing your order, you will receive an email confirmation with the order receipt. You may also request an invoice by contacting our team at firstname.lastname@example.org with the confirmation number of your purchase.
What is your return policy?
We offer a 15 day satisfaction guarantee, meaning that if within 15 days, you are not completely satisfied with Sunu Band, simply, contact us to return the Sunu Band and receive your refund. There is only a $25 re-stocking fee. You can read more about our return policy by visiting our Warranty Page.
Is the product covered by a warranty?
Yes, we offer a 1 year manufacturer’s limited warranty which is available on the web at https://www.sunu.com/warranty.html .
What is Sunu, Inc.?
Sunu is a US technology company founded in 2013. We’ve been creating cutting edge and award-winning technologies that augment the human senses and empower our abilities. Our mission is to empower independence for the blind and visually impaired.